SIM Swapping (also known as SIM hijacking) is a type of identity theft that allows a criminal to access a victim’s phone number and personal information. Criminals trick mobile phone carriers into transferring a victim’s account to a new SIM card. The criminal can intercept calls and text messages, including those containing two-factor authentication (2FA) codes.

In 2023, the FBI reported victims have lost more than $48 Million dollars to SIM Swapping. As of 2024, the FBI is aware of 800 cases of SIM Swapping.

What’s at risk: Any account tied to the victim’s phone number such as email, banking, and social media.

Signs: Your phone suddenly stops working, loses connection, cannot make calls, cannot send or receive text messages or you receive notifications about your service switching to another provider

Prevention:

  • Use strong and unique passwords
  • Contact phone carrier about setting up a PIN which will be required for any account changes
  • Use facial recognition while using the mobile app
  • Be alert for phishing attempts by way of call, email, or text message asking for personal information
  • Be mindful of the information shared online such as Date of Birth, Driver’s License, or personal information that could be used as a security question