Phishing is defined as a type of online deception where criminals exploit deceptive electronic communications (such as emails, text messages, and phone calls) to trick individuals into revealing sensitive information, which may include passwords, banking information, or social security numbers.

You may have recently received text messages and phone calls from individuals impersonating Soarion Credit Union or another financial institution. Fraudsters are deceiving victims into sharing their personal information and account details, such as their 9-digit social security number and their 4-digit PIN. Fraudsters may also contact you to confirm a declined debit card transaction or Zelle Payment(s).

Red Flags

  • Phone calls, text messages or emails received outside of business hours requesting one of the following:
    • Full Social Security Number
    • PIN
    • Account Number
    • Online banking credentials
  • Fraudsters demanding you to act “immediately”
  • Unknown phone calls showing a distant area code

Helpful Hints

  • Disconnect any call that appears to be suspicious and call Soarion Credit Union immediately using the phone number printed on the back of the debit card or statement
  • Remember the risks of providing personal and account information to anyone over the phone, especially outside of our regular business hours (M-F 9:00am-5:00pm and Saturday 9:00am-1:00pm).
  • If you do share sensitive data with an unknown party, please contact us at your earliest opportunity.

With a sharp eye and a cool head, you can be better protected from fraud this holiday season!