We want to ensure our members are aware of a recent increase in fraudulent calls in which scammers “spoof” our phone number.
“Spoofing” is when someone deliberately changes the caller ID information to disguise their true identity, making a call appear to come from a different number, often a local one or a familiar entity like the IRS or a financial institution, to trick you into answering and revealing personal info or money.
During this season, scammers are increasing their efforts to catch people off-guard, using scare-tactics, such as pretending to be from a “card fraud department,” to trick you into sharing personal information – and using our phone number.
Please remember:
DEBIT CARDS & CREDIT CARDS
- We will never call and ask for your full card number, expiration date, and 3-digit security code
ONLINE OR MOBILE BANKING
- We will NOT ask for your Login ID, Security Code or ask for you to give us a verification code that is texted to you.
- Don’t trust Caller ID
- If you receive a call claiming to be from us, or our Member Protection Team- and are asked for personal account information as described above, hang up!
- If you have questions or need to report suspicious activity, call us directly at 210-673-5610.
Your security is our priority. Thank you for being vigilant and helping us protect your accounts.
