Privacy Policy


What does Soarion Federal Credit Union do with your personal information?


Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.


The types of personal information we collect and share depend on the product or service you have with us. This information can include:

  • Social Security number and income

  • Account balances and payment history

  • Transaction history and credit history


All financial companies need to share members’ personal information to run their everyday business. In the section below, we list the reasons financial companies can share their members’ personal information; the reasons Soarion Federal Credit Union chooses to share; and whether you can limit this sharing.

Reasons we can share your personal information

Does Soarion Credit Union share?

Can you limit this sharing?

For our everyday business purposes — such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus



For our marketing purposes — to offer our products and services to you


For joint marketing with other financial companies


For our affiliates’ everyday business purposes — information about your transactions and experiences

NoWe don't share

For our affiliates’ everyday business purposes — information about your creditworthiness

NoWe don't share

For our affiliates to market to you

NoWe don't share

For nonaffiliates to market to you

NoWe don't Share

To limit our sharing

Call 210.673.5610 and speak with a credit union representative

Please note:

If you are a new member, we can begin sharing your information 30 days from the date we sent this notice. When you are no longer our member, we continue to share your information as described in this notice. However, you can contact us at any time to limit our sharing.


Call 210.673.5610 and speak with a credit union representative or visit

Who we are


Who is providing this notice?

Soarion Federal Credit Union

What we do


How does Soarion Federal Credit Union protect my personal information?

To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.

How does Soarion Federal Credit Union collect my personal information?

We collect your personal information, for example, when you

  • Open an account or apply for a loan

  • Deposit money or pay your bills

  • Use your credit or debit card

We also collect your personal information from others, such as credit bureaus, affiliates, or other companies.

Why can’t I limit all sharing?

Federal law gives you the right to limit only

  • sharing for affiliates’ everyday business purposes— information about your creditworthiness

  • from using your information to market to you

  • sharing for nonaffiliates to market to you

State laws and individual companies may give you additional rights to limit sharing.

What happens when I limit sharing for an account I hold jointly with someone else?

Your choices will apply to everyone on your account.




Companies related by common ownership or control. They can be financial and nonfinancial companies.

-Soarion Federal Credit Union has no affiliates.


Companies not related by common ownership or control. They can be financial and nonfinancial companies. 

-Soarion Federal Credit Union does not share with nonaffiliates so they can market to you.

Joint marketing

A formal agreement between nonaffiliated financial companies that together market financial products or services to you.

-Our joint marketing partners include investments, insurance and other financial services companies.

Information We Collect

When you visit or use our digital services, we may collect personal identifiable information (PII) from or about you such as your name, email address, mailing address, telephone number(s), account numbers, limited location information (for example, a zip code to help you find a nearby ATM), username and password. We may also collect payment card information, social security numbers, driver’s license including a photo image (or comparable) when you provide such information while using our online services and where we believe it is reasonably required for ordinary business purposes.

Usage and Other Information

In addition to the personal information described above, we may collect certain information about your use of our online services. For example, we may capture the IP address of the device you use, the type of operating system and browser you use, and information about the site you came from and the parts of our digital services you access. We or our third-party partners may also use cookies or other technologies to collect and store other information about your visit to, or use of, our online services. In addition, we may later associate the usage and other information we collect online with personal information about you.


We use the information discussed above in several ways, such as:

• Processing membership, loan and deposit applications and transactions.

• Verifying your identity (such as when you access your account information).

• Preventing fraud and enhancing the security of your account or our digital services.

• Responding to your requests and communicating with you.

• Managing your preferences.

• Performing analytics concerning your use of our digital services, including your responses to our emails and the pages and advertisements you view.

• Providing you tailored content and marketing messages; operating, evaluating, and improving our business (including developing new products and services; improving existing products and services; performing data analytics; and performing accounting, auditing, and other internal functions).

• Complying with and enforcing applicable legal requirements, relevant industry standards, contractual obligations, and our policies; and

• For any other purposes that we may specifically disclose at the time you provide, or we collect your information.


We may also use data that we collect on an aggregate or anonymous basis (excluding images and such that it does not identify any individual customers) for various business purposes, where permissible under applicable laws and regulations. 

Website Terms and Conditions

Soarion Federal Credit Union maintains this website ( to provide you with information about our products and services and to facilitate communication with us. Soarion Federal Credit Union requires that all visitors to our Web site(s) on the Internet (the "Site") adhere to the following rules and regulations. By accessing the Site you indicate your acknowledgement and acceptance of these Terms and Conditions. From time-to-time Soarion Federal Credit Union may revise these Terms and Conditions.

Copyright in these pages, screens, text, and images appearing on this Site is owned by Soarion Federal Credit Union or others indicated. The information and materials contained in the Site may not be copied, displayed, downloaded, licensed, modified, published, reposted, reproduced, reused, sold, transmitted, used to create a derivative work, or otherwise used for public or commercial purposes without the express permission of Soarion Federal Credit Union.

Some or all of the products or services described on the Site may not be available in all geographic areas. You may not be eligible for all the products or services described. Soarion Federal Credit Union reserves the right to determine the eligibility for any product or service. Investment products (i) are not Credit Union deposits and are not insured by the NCUA, (ii) are not guaranteed by Soarion Federal Credit Union, and (iii) are subject to substantial risk, including the possible loss of some or all of the principal invested.

Any communication or material you transmit to us via the Site or Internet electronic mail is on a non-confidential basis and may be used by the Credit Union for any purpose within the limits of our privacy statement including reproduction, publication, broadcast, and posting.

We will use our best efforts to include accurate and up-to-date information on the Site, but we make no warranties or representations as to the accuracy if the information. You agree that all access and use of the Site and its contents is at your own risk. By using the Site, you acknowledge that we specifically disclaim any liability (whether based in contract, tort, strict liability, or otherwise) for any direct, indirect, incidental, consequential, or special damages arising out of or in any way connected with your access to or use of the Site (even if we have been advised of the possibility of such damages), including liability associated with any viruses which may infect a computer's equipment.

With regard to our services or products purchased or obtained by the user from a non-Soarion Federal Credit Union person or entity, Soarion Federal Credit Union makes no warranty of merchantability or warranty of fitness for a particular purpose with regard to such services and products and Soarion Federal Credit Union specifically disclaims all other warranties with regard to sold services and products.

You agree that use of this Site shall be governed by all applicable Federal laws and the laws of the state of Texas and agree that the venue shall be located in San Antonio, Texas.


A cookie is a small piece of information that a website stores directly on the computer the member is using. Cookies may contain a variety of information, from a simple count of how often they visit a website to information which allows customization of a website for the member’s use. Soarion Federal Credit Union may use cookies to gather data about the usage of our website and to ensure that the member has access to their account information. Any time a cookie is used, personal information is encrypted for our use only and is protected from third party access (a cookie cannot be read by a website other than the one that sets the cookie.

Linking to Other Sites

Soarion Federal Credit Union provides links to business partner websites and to other resource websites as a courtesy. While Soarion Federal Credit Union may provide links to external websites, they are not operated by Soarion Federal Credit Union. Soarion Federal Credit Union is not responsible for any external website information, content, presentation, or accuracy. When leaving Soarion Federal Credit Union’s website, its Privacy Policy is no longer in effect. Once a Soarion Federal Credit Union visitor visits another website, the web privacy and security is defined by that website’s own policies.

When accessing any third-party content through the Soarion Federal Credit Union website, we encourage visitors to review the privacy policy and security policy offered on that site before providing any personal information. Soarion Federal Credit Union does not guarantee or assume liability for any third-party product or service obtained through Soarion Federal Credit Union’s website. Soarion Federal Credit Union does not represent either the owner of the website or individuals who enter into a transaction.