Fraud Prevention

Minimize Your Risk

We’ve put together some resources and information to help guard yourself against fraudsters trying to get ahold of your personal, confidential, and financial information.

Check out these tips and advice to find out what you should keep an eye out for and what to do if you believe your information or account has been compromised.

Notice: There has been an increase in fraudsters contacting our members claiming to be Soarion employees. Remember, Soarion will never initiate a phone call, email, or text asking you for personal information such as card numbers, one-time passcodes, CVV codes, account numbers, etc. Learn more about how you can protect yourself from spoof calls and scam texts by clicking here.

Common Types of Fraud

Government Imposter

Crooks will pose as government employees to scare and trick people into giving them personal information and money. Often done with threats and by demanding immediate payment to avoid legal action.

Check Fraud

Fraudsters trying to solicit funds from you or pass on a fake check will send you a rebate or refund check for a few dollars, but cashing or depositing the check could result in you being unknowingly entered into a legally binding contract for a product or service that’ll end up costing you.

Romance & Employment Scams

Criminals pretending to be a potential employer or love interest attempting to take advantage of you. Scammers create fake online dating profiles and job postings to lure victims into giving them money or providing personal information.

Phishing

Scammers will attempt to obtain personal information under false pretenses through emails, text messages, or phone calls. Phishing scams may use threatening language or offer enticing prizes to convince the reader to act. Emails often contain links to download malware that can compromise your devices.

How to Protect Yourself

Only enter personal information when you’re on a secure website. Always look for a “lock” on the browser or “https” at the beginning of the website address to ensure the site is secure.
Create strong passwords for all of your online logins.
Review your credit report once a year.
Check your monthly statements to verify all transactions and notify your financial institution of any suspicious transactions.
Tear up or shred all sensitive documents before disposing of them.
Update anti-virus software and security patches to your devices regularly.
Do not open emails or text messages if you don’t recognize the sender’s name or click on a link in a message from someone you don’t know.
Never provide your account details or personal information to anyone via telephone, text message, or email. Call or visit your financial institution to verify any unusual requests.

Helpful Resources

Account Alerts

Sign up for Account Alerts via Digital Banking and increase your account awareness. Choose from balance, transaction, security alerts, and more that will be sent directly to your phone or email instantaneously.

Digital Wallet

Connect your Visa Debit Card and Credit Card to your smartphone or smartwatch for convenient and contactless payments with Apple Pay, Google Pay, Samsung Pay, Fitbit Pay, and Garmin Pay. Each transaction uses a unique virtual card number, so your actual card number is never shared with merchants or compromised by card skimmers.

Card Controls

Stop unauthorized purchases made with your Visa Debit Card and Credit Card in seconds. Set up card activity alerts, lock or unlock your card, set travel notices, and report lost or stolen cards anytime inside of Digital Banking.